Refund & withdrawal policy
How to request a refund, exercise a statutory withdrawal right, or report unusable paid credit.
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Mandatory rights come first
This policy does not limit statutory withdrawal, digital-conformity, chargeback, or consumer remedies. Where local law grants a more favourable right, local law prevails.
14-day withdrawal process
Eligible EU/EEA/UK consumers may notify Typoly of withdrawal within 14 calendar days from the day after the contract is concluded. No reason is required. A clear email or the model form below is sufficient.
If immediate performance was expressly requested, an amount proportionate to service already supplied may be retained only where applicable law allows. Unused credit and any remaining amount are treated according to the legal classification and mandatory rules described in the Terms of Sale.
Email: contact@typoly.app. Postal address: 10 RUE DU FAUBOURG DU SOLEIL, 30100 ALÈS, France. Typoly does not currently offer telephone support.
Model withdrawal form
To: Roch Junior NICOLAS EI — Typoly, 10 RUE DU FAUBOURG DU SOLEIL, 30100 ALÈS, France — contact@typoly.app.
I hereby give notice that I withdraw from my contract for the provision of the following service: Typoly credit/order [description]. Ordered on [date]. Customer name: [name]. Customer address: [address]. Account email: [email]. Order/payment reference: [reference]. Date: [date]. Signature: [only if sent on paper].
Service failure and billing errors
Users should report duplicate charges, incorrect credit deductions, corrections blocked after a valid payment, prolonged outages, or non-conforming digital service. Typoly will investigate usage and payment records and provide repair, replacement credit, price reduction, refund, or termination where required.
Voluntary account deletion does not entitle the user to a goodwill refund of unused purchased credits. This rule does not limit any applicable withdrawal right, statutory guarantees, or other legally required refunds.
Typoly does not offer a commercial money-back satisfaction guarantee. The absence of this commercial guarantee does not limit users’ statutory rights, including refunds due under an applicable withdrawal right, statutory guarantees, or for billing errors.
In the event of an outage, Typoly may offer a goodwill gesture following a case-by-case review. Such a gesture is neither guaranteed nor automatic and does not replace or limit legally required refunds or other remedies.
To help us investigate a complaint, provide the account email address, a description of the issue and, where needed, the reference for the relevant payment.
Free credits can only be used for Typoly services and cannot be exchanged for cash. Refunds relating to purchased credits remain subject to the rules above and applicable statutory rights.
Refund timing and method
Statutory refunds are processed within the legally required period using the original payment method unless the customer expressly agrees otherwise and incurs no fee. Banks and payment networks may take additional time to display the credit.
Support aims to provide an initial response within two business days of receiving a request. This target concerns the first response, not full resolution or completion of a refund. Legally required deadlines remain applicable.
For a purchase sold through Link, you may also contact Link support. Stripe Managed Payments handles refund documents and related tax adjustments. You may still send a request to Typoly at contact@typoly.app.